Managed Service

A changing environment for learning and development

Whether it’s a training booking service your organisation requires or a fully integrated managed service, TT&C meets both requirements. As organisations are deciding to focus their efforts on their core products or services, training services are more commonly outsourced. Our mission at TT&C is to support the achievement of organisational objectives by providing a fully integrated managed service. TT&C works in partnership with both the public and private sector to supply a blended learning and managed service at both an operational and strategic level.

Deciding on the type of Managed Service you require

Many organisations choose to outsource all sections of the training cycle, our managed service model allows our customers to choose which activity they wish to outsource. Thales provides full account management and administration services to our Managed Service customers, either on the customers site or remotely. We aim to work with the HR/Learning & Development function to establish the level of service they wish to procure. No element of the cycle is too small to outsource, whether you require a fully managed service or just training administration, Thales aims to offer both time and cost savings.

How Thales Training & Consultancy delivers the training cycle

Typical services outsourced

• Training Administration – booking service/scheduling/list management/invoicing/delegate liaison/database management
• Training Needs Analysis
• Training Plan generation (strategic/operational)
• Training Plan Implementation
• Supplier Management for 3rd party supply
• Management of central training supplier via Service
• Level Agreements
• Evaluation of Learning Reporting Tools

What our service includes

• Dedicated account manager - one point of contact
• Dedicated administration service (on site or off site options)
• Definition Phase with written proposal/presentations
• Purchasing power in the training industry - spend over £4m

So, what makes TT&C so different from our competitors?

• Experience in managing over £4 million pounds of training budget
• Working strategically with organisations’ management teams to ensure the learning source links with the business plan
• Excellent supplier management and pre-negotiated discounts passed on to the customer
• Key Account Management - we spend time building relationships with the customer, researching organisational culture and vision for the training department
• The ability to tailor our service to achieve a bespoke training solution
• Customised Training Portal linked to the organisations’ intranet
• Project Management Capabilities
• Resource Planning to ensure cost savings
• Five stage implementation method at start of the managed service process

Thales Training and Consultancy’s 5 steps to outsourcing

• DEFINE - What you need to outsource
• REVIEW - Where is the budget spent? What are the key objectives? Who are the core suppliers?
• PROPOSE - Present preferred supplier list. Agree workflow for administration processes
• LAUNCH - Launch managed service internally
• REVIEW - Return on investment improved processes

Supplier Management

One of the key features of our Training Managed Service (TMS) is the benefit of supplier management. No one training supplier can deliver all of your course requirements. Instead, TT&C has a dedicated TMS internal team who build partnerships and work with all the leading training suppliers and associates in the UK to provide a supplier management service using TT&C as the master training supplier.

TT&C will provide increased quality control and consistency from suppliers to our clients through a single point of contact and manage the relationship of all suppliers on their behalf, enabling clients to benefit from a central training procurement service whilst being able to utilise our established range of training suppliers.

Through our supplier management TT&C is able to guarantee significant financial savings, working within our clients budget guidelines. Savings are achieved with economies of scale through the Thales Group purchasing power of our 8000 employees within the UK and £4m TMS for the various divisions of Thales. We will also reduce our clients time spent liaising with multiple suppliers and the administration related to sourcing courses and liaising with new and existing suppliers.

TT&C also provides a free course search database for clients to view courses, dates, locations and pricing.

Some of our leading training suppliers are:

• BPP
• Steria
• Global Knowledge
• QA-IQ
• Hemsley Fraser
• Kaplan Hawksmere
• Reed Learning
• Kaplan Financial
• Symantec
• Oracle
• Xpertise

For further details and an opportunity to discuss your needs in more detail please contact Rachel Kay or Karen Osborn on 0800 163469.