Cancellation and Transfers
Booked programmes, courses and workshops may be cancelled or transferred by providing prior written notice of the
cancellation or transfer to Thales. Cancelled or transferred bookings will incur a cancellation or transfer fee at
the point of cancellation or transfer.
Cancellation Fee (Thales delivered courses)
The cancellation / Transfer fee is a percentage of the training and/or coaching delivery fee and varies with the number
of calendar days’ prior written notice of the cancellation / transfer received by Thales. All cancellations must be made
during normal business hours (e.g. between the hours of 9am – 5pm, Monday - Friday). Notice of cancellations falling outside
such hours will be deemed to fall within the next business day. The day the training course is to commence shall not be counted.
All pre-agreed design and research fees are non-refundable once the contract has been jointly agreed.
| Period of notice prior to Training Course |
Cancellation Fee |
| 22 - 28 calendar days notice |
50% |
| 0 - 21 calendar days notice |
100% |
Transfer Fee - the same rules applies to transfers as cancellations, however the period of notice is:
| Period of notice prior to Training Course |
Transfer Fee |
| 15 - 28 calendar days notice |
20% |
| 1 - 14 calendar days notice |
50% |
Coaching (Thales delivered courses)
Due to the individual nature of Coaching, substitute Coachees/Clients are not permitted.
Postponing individual coaching sessions will not incur a charge if within the terms of working agreed between
coachee/Client and Coach. When cancelling coaching sessions, please ensure that you inform the Training / HR
Manager within your own organisation.
Travel and accommodation (Thales delivered courses)
Travel will be charged at 42p per mile for events held further than 30 miles from a TT&C training centre. If
accommodation is required for the training consultant, it will be charged at cost for bed, breakfast and evening meal.
Courses and events (Thales delivered courses)
Courier costs for delivery and return of any equipment associated with delivering the event will be charged at cost.
Any additional equipment hire will be charged at cost.
Cancellation / Transfer Fee (Thales Third Party delivered courses)
The cancellation / Transfer fee is a percentage of the training fee and varies with the number of calendar days’ prior
written notice of the cancellation / transfer received by Thales. All cancellations must be made during normal business
hours (e.g. between the hours of 9am – 5pm, Monday - Friday). Notice of cancellations falling outside such hours will be
deemed to fall within the next business day. The day the training course is to commence shall not be counted. All pre-agreed
design and research fees are non-refundable once the contract has been jointly agreed.
| Period of notice prior to Training Course |
Cancellation / Transfer Fee |
| 29+ Calendar days notice |
0% |
| 22 – 28 Calendar days notice |
50% |
| 0 – 21 Calendar days notice |
100% |
Fees and Payment Terms (Thales Third Party delivered courses)
Thales shall invoice the client for all fees, charges and expenses plus Vat on date of course. Payment is due 30 days from
date of invoice and may be made by BACS or cheque. The client shall pay all travel and subsistence, equipment hire or other
approved expenditure incurred by Thales in the provision of training courses to the client in addition to the course fee.
All such additional costs, where possible, will be notified to the client in advance.