Management & People Development Training

£850.00

Leading with Emotional Intelligence Course

This course is designed for experienced managers and leaders who have identified the importance of emotions in the effective leadership of people and organisations. Our ability to think strategically, influence others and inspire our teams all depend on how we manage and use our emotions. You will also have the opportunity to find out how Emotionally Intelligent you are by taking the MSCEIT - the only true ability test for EI

Crawley

29 - 30 Nov 2010
07 - 08 Feb 2011
11 - 12 Apr 2011
22 - 23 Jun 2011
05 - 06 Sep 2011
07 - 08 Nov 2011

£395.00

Leading With Influence Course

This programme helps participants identify who they need to build relationships with, once this group has been identified build on these relationships and enhance the level of influence within them.

Crawley

01 Nov 2010
12 Jan 2011
24 Mar 2011
01 Jun 2011
07 Sep 2011
01 Dec 2011

£395.00

Making the Difference... at Reception Course

This course focuses on the key skills required to present an organised, confident and professional approach to visitors and telephone callers, examining the role from a customer service perspective.

Crawley

17 Nov 2010
12 Jan 2011
29 Mar 2011
08 Jun 2011
05 Sep 2011
01 Dec 2011

£395.00

Making the Difference... on the Telephone Course

This course is designed to guide you in the art of providing a professional and friendly service when using the telephone. It is essential if you have not been working with telephones for some time or are new to the environment.