Friends Provident Case Study

“Thales have acted throughout in a highly professional manner and course feedback has been consistently excellent” -

Friends Provident contacted Thales Training & Consultancy when they were looking to change supplier for all of their IT Applications training.  They were looking for a training provider to run courses at their main offices in Dorking, Salisbury, Manchester and Exeter.

Their key criteria were:

• A high quality range of training products covering Excel, Access, Project, Word and PowerPoint, from Introduction to Advanced level.
• Cost effective training.
• Courses to be run across the UK.
• Easy delegate booking process and a training provider who could manage incoming training requests to ensure people were not kept waiting more than three months for a training course.

As part of the tender process we invited Friends Provident to sit in on one of our courses so they could see for themselves our approach and style.

The contract is now underway and we have been running a wide range of courses for Friends Provident delegates across the UK. The flexibility of our programme of scheduled courses for individuals, our ability to travel to customer sites for groups and our mobile unit of laptop computers that can be taken to sites has proved highly successful.

This is what some of the delegates have had to say:

“Objectives met and surpassed! Quality course, good pace.”

“Trainer was excellent and nothing was too much trouble for her to explain to me.”

“Course objectives were exactly what I wanted. Trainer was very approachable and knowledge.”

“Trainer was very helpful and patient. Knowledge great on VB.”

“As a general introduction to the program - excellent. Presentation and material were excellent. Working examples really helped to put in perspective.”

Jackie Payne, Learning and Development Manager at Friends Provident added:

“Thales have acted throughout in a highly professional manner and course feedback has been consistently excellent.