Suitable For

Participants who are working towards the ILM Award in First Line Management

Objectives

By the end of the unit participants will be able to:

• Explain the value of formal and informal performance assessment in the workplace
• Identify ways that could ensure fair and objective formal assessment
• Outline the factors that influence how people behave at work
• Explain how to apply one basic recognised theory of motivation to team members
• Explain the importance of feedback to improve communication and performance
• Compare the effectiveness of different types of feedback

ILM Level 3 Award
ILM Level 3 Award in First Line Management plus optional 1:1 coaching.
Click here for details

Course Content

Motivation

• Factors influencing behaviour at work
• Basic theories of motivation
• Techniques for motivating individuals and monitoring performance

Feedback

• Feedback techniques and using them for performance improvement
• How to elicit feedback from others to improve own performance
Questioning and listening techniques

Performance Management

• Problem solving techniques for dealing with issues
• Managing conduct and capability
• Communicating effectively
• Setting SMART objectives

Performance Appraisal

• The purpose and value of performance assessment at work
• Ways to ensure fair and objective assessment
• Preparing for effective, valid and reliable assessment
• Roles and responsibilities of individuals in the performance assessment process
• Appropriate assessment records
• How to conduct formal appraisals

Action Planning

• Completing a personal action plan to implement what you have learned
• Unit assessment briefing