Supporting Applications on Windows XP, Thales Training Consultancy

SUPPORTING APPLICATIONS ON WINDOWS XP

Duration:

3 days (Available on an in-house or customised basis only)

Price:

On Request

Locations Available:

Suitable for:

The course is designed to be taken after the Supporting Windows XP course, although delegates with a good knowledge of Windows XP will also meet the pre-requisites.

This course will assist the delegate in preparing for the Microsoft Certified Desktop Support Technician (MCDST) examination 70-272.

Objectives:

By the end of the course delegates will be able to:·

Configure application security.·
Configure and troubleshoot email account configuration.·
Configure and troubleshoot applications.·
Manage Outlook data files.·
Set application compatibility.·
Troubleshoot installation problems.·
Configure the operating system to support applications.

Course content

Troubleshoot The Operating System·

Folder Views and Options·
File Associations·
Windows XP Troubleshooting Tools

Outlook & Outlook Express·

Email Accounts·
Email Protocols·
Newsgroups·
Junk Email·
Mailbox Maintenance·
Mail Server Settings·
Calendar Issues·
Contact Issues·
Task Issues·
Journal Issues

Internet Explorer·

Profiles·
Temporary Files and Cookies·
Security Zones·
Privacy Settings·
Content Settings·
Customisations

Configuring Office Applications·

Office Installations·
Office Upgrades·
Security and Recovery·
Language Features

Troubleshooting Office Applications·

Embedded and Linked Objects in Word·
Macros in Excel·
Sharing Presentations in PowerPoint·
International Settings in Outlook Express

Other Applications·

MS-DOS and 16bit Applications·
Compatibility Mode·
Application Security Issues