Process Improvement, Thales Training Consultancy

PROCESS IMPROVEMENT

Duration:

1 day (In-Company or Customised Course only)

Locations Available:

Suitable For:

This course is designed for all staff who are responsible for improving processes. The course will provide delegates with tools and techniques for identifying, measuring and improving the processes within any organisation.

Benefits of Attending:

By the end of the course delegates will be able to:

Define a number of change management techniques
Define single and multi functional processes
State the importance of introducing process improvement teams
Construct a value / process chain
Construct and use process maps
Use and apply the process improvement methodology

Course Outline:

Introduction to Change

Paradigms linked to change
Dealing with existing barriers within organisations to change

What is a Process?

Identifying and defining processes
Single and multi-functional

How to use a Value or Process Chain

Identifying inputs and outputs for an actual process
Charting the process using a value chain
How to use a process map
Charting the "process flow" for an actual process

How Process Improvement Teams Function

Setting objectives / goals, team members, sponsors, process improvement, presenting results

Process Improvement Methodology

Overview of the 5 Step Improvement Process from identification to implementation

Continuous Improvement Linked to Processes

Introduction to continuous improvement (Kaizen) concept

Introduction to Team Dynamics

Four stages of team growth
Key ingredients for a successful team