Suitable For:

This course is designed for newly appointed or current line managers/supervisors who have had no formal training for managing people. It provides an overview of the necessary elements to become a successful manager.

This course can be used as the basis for identifying individual management development plans for the future. Subjects are introduced and detailed action plans are developed and discussed as part of the training programme.

Benefits of Attending:

By the end of the course participants will be able to:

• Identify the role and responsibilities of a line manager
• Identify styles of leadership and review when it is appropriate to use them
• Use appropriate interpersonal skills
• Review the planning, prioritising and scheduling of work to use time effectively
• Delegate effectively using the principles of delegation, whilst considering team motivation
• Plan and prepare for induction, training and interviewing staff
• Identify with the need to manage change within the workplace
• Use techniques to tackle decision making and problem solving
• Plan and prepare for meetings and presentations

Course Outline:

A Line Manager’s Role and Responsibilities

• Balancing the task, the team and managing individuals
• Leadership skills

Leading the Team to Effectiveness

• Identifying the ingredients of an effective team

Interpersonal Skills for a Manager

• Dealing with different types of staff
• Handling the more sensitive issues

Planning and Scheduling your Work and Others

• Time planning and prioritising
• Delegation, its benefits and potential problems
• Motivation at work

Interviewing, Induction and Training

• General interviewing techniques
• Applying the skills for a selection interview
• A manager’s role for introducing new members of staff
• Training and development responsibilities

Successfully Managing Change in the Workplace

• Dealing with individual reactions to change
• Presenting change in a positive manner

Decision Making and Problem Solving

• Using a six step process for problem solving and decision making

Managing Meetings and Presentation Skills

• Preparing and presenting to employees/customers/suppliers