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ILM Approved Courses Investor In People
Institute of IT Training
NEGOTIATION SKILLS
 
Book this Course Printer Friendly Version
Duration: 2 days
Price: £720.00
Locations Available:
Crawley
24-25 Jun 08
08-09 Oct 08
 

Suitable For:

This course is designed for managers or professional staff who are required to negotiate or influence others to achieve results in the workplace. It identifies that we are consciously and unconsciously involved in negotiations. It looks at how to deal with these situations and gives individuals the opportunity to learn and practice the skills needed to create win-win outcomes.

Participants will enter into a number of different negotiations, each more challenging than the previous until finally tackling a complex business simulation. Each person will be given the opportunity to act as ‘buyer’ and ‘seller’ and feedback will be given on the situations.

Benefits of Attending:

By the end of the course participants will be able to:

  • Prepare effectively for all types of negotiation
  • Apply skills and techniques for achieving win-win outcomes
  • Use different strategies and tactics for best results
  • Identify and adopt different behavioural traits to improve influencing


 

Course Outline:

What is Negotiation?

  • Identifying potential negotiations and preparing for potential outcomes
  • Knowing why negotiations fail and why others succeed
  • Preparation for results which enhance good business relationships

Setting Negotiation Objectives

  • The negotiation continuum
  • Assessing the ideal position and the least favoured but acceptable option

The Negotiation Process

  • Purpose of discussions
  • Creating an opening proposal and exploring each others issues
  • Making credible proposals and counter proposals
  • Bargaining and signalling

Identifying and Presenting Concessions - Gaining Movement

  • What are the variable aspects to your deal
  • Making concessions and determining the value for both parties
  • Choosing strategy and tactics
  • Contingency planning

 Building Rapport – The Communication Process

  • Asking the right questions to know all of the relevant information
  • Mirroring, matching, pacing and leading
  • Non-verbal communication

Closing Techniques

  • Trial and actual closing techniques
  • Follow up and implementation of the deal

Action Planning



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