Course Outline: Background to Mentoring Setting up a Mentoring Programme Learning Contracts Key Skills Developing the key communication skills: Listening, Questioning, Observing, Summarising and Giving Feedback The importance of Non-verbal communication in building mentoring relationships
How Openness and Self-awareness Can Help us to Improve Relationships The Mentor as Coach and Counsellor Learning Styles The Personal Development Plan - a Tool for Performance Management Anticipating Problems
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