Suitable For:

This course is designed to focus participants in the art of providing a professional and friendly service when using the telephone. It is essentially for people who have not been working with telephones for some time or are new to the environment. It can also be a refresher for those who may have fallen into bad habits with their telephone technique. The course approaches the subject from a customer service perspective, providing a high level service to everyone who is dealt with by telephone.

Related courses in our range include:· 

• Assertiveness; Developing Personal Effectiveness 
• Making the Difference... with Customers 
• Unleashing Peak Performance

Benefits of Attending:

By the end of this course participants will be able to:

• Identify ways to make their telephone manner more customer focused
• Review how to improve key skills for making and receiving calls 
• Use techniques for handling difficult situations
• Develop an action plan to identify areas for improvement