Facilitation Skills, Thales Training Consultancy

FACILITATION SKILLS

Duration:

2 days (In-Company or Customised Course only)

Locations Available:

Suitable For:

This course is designed for managers or professional staff who are new to facilitation or have had no formal training. Facilitation is recognised as an important skill for the continued success of business and improvement initiatives. It can be applied to a variety of situations including the chairing of meetings.

Benefits of Attending:

By the end of the course delegates will be able to:

Define the role of a facilitator
Use the skills and behaviours required for a facilitator
Apply knowledge of how teams work and what makes an effective, balanced team
Respond to signals made by group members (i.e. body language)

Course Outline:

The Role of the Facilitator

Identify the key skills
Recognising the importance of listening and observing

Facilitator Skills

Communicating effectively
How to listen, question, analyse and give feedback effectively

How the Team Works

Characteristics of an effective team
The process and stages of team growth

Intervention/Prevention Skills

Techniques for enhancing success
Knowing when to intervene

Handling Problem People/Situations

How people react
Dealing with different emotions and feelings

Problem Solving Skills

Using objective techniques to deal with problems
Techniques for involvement

Action Planning

Setting an individual development plan for practicising the techniques and skills learnt