Email Writing Skills, Thales Training Consultancy

EMAIL WRITING SKILLS

Duration:

1 day

Price:

£395.00

Locations Available:

Crawley
03 Jul 08
30 Oct 08

Suitable For

This workshop is designed for all those who would benefit from developing their email correspondence skills.The programme aims to build the confidence of the individual in structuring and composing accurate, brief and clear emails. This one-day programme addresses the skills, knowledge and attitude required to deliver professional customer email correspondence.

Objectives

By the end of the course participants will be able to:·

Plan and craft clear, concise, accurate and effective emails·
Avoid the most common errors in grammar and punctuation·
Use techniques to improve spelling·
Compose messages that demonstrate empathy and which mirror customer style ·
Follow the conventions of electronic correspondence

Course content

Correspondence Structure·

Establishing the importance of written correspondence·
Composing accurate, brief and clear emails·
Setting objectives for the response·
Organising the material·
Structuring emails

Essential Elements of Good Grammatical English·

The main parts of speech·
The most common mistakes in grammar·
Techniques to improve spelling·
Punctuation

Writing the Email·

Using customer-focused language ·
Reading between the lines and identifying the key elements requiring a response·
Putting your reply in context·
Handling complaints·
Expressing refusal·
Communicating positively and assertively·
Demonstrating empathy·
Formatting the text·
Conveying emotion·
Adding an attachment

Evaluating·

Readability·
Reviewing accuracy of facts·
Proofreading·
Checking spelling

Action Planning·

Defining key actions for personal email writing effectiveness

NB Participants are asked to bring with them examples of emails they have sent and/or examples of emails they respond to. These will be used for the practical session during the afternoon.