Suitable For:

This course is designed for people who need to use the telephone as a direct or essential part of achieving profitable sales for their organisation. Its purpose is to build confidence and skills for dealing with calls in a positive and effective way. The programme content is arranged so that delegates will build up the structure and content of their calls. They will be able to apply this on their return to the organisation.

To gain maximum benefit from the course delegates should bring to the programme details of 2 or 3 companies they are targeting for developing their business.

Benefits of Attending:

By the end of the course delegates will be able to:

• Plan and structure an effective telephone call to generate business results
• Discuss and develop techniques and skills to pre-empt and overcome objections
• Develop more effective questions to generate greater interest in their "offer"
• Produce an action plan for developing the effectiveness of sales calls on their return to the workplace