Course content

What is delegation?· 

• Defining effective delegation· 
• Key benefits of delegating effectively· 
• Why delegation can sometimes go wrong· 
• Identifying the ‘blockers’ to effective delegation

How to be an effective ‘delegator’· 

• Key principles within the process of delegation· 
• What not to delegate· 
• Feeling, looking and sounding confident when delegating· 
• Briefing/presenting, listening, questioning, feedback · I
• ssues to consider

About the ‘delegate’· 

• What you need to consider about the ‘delegate’ before approaching the task· 
• Monitoring, feedback and review of tasks

Identifying areas of delegation within your role· 

• How effective delegation could improve your results· 
• Realms of accountability, responsibility and authority

Motivation at Work· 

• Clarifying the link between delegation and motivation· 
• A summary of some key motivation theories and how they can be applied at work· 
• The influence of personality in motivation· 
• Identifying the motivators of the individuals in your team· How to influence motivation in others, especially when delegating to them

Action planning· 

• Preparing a plan for delegating at least one specific task on return to work · 
• Clarifying how and when to start to implement the learning from this course