Communicating for Success, Thales Training Consultancy

COMMUNICATING FOR SUCCESS

Duration:

1 day

Price:

£395.00

Locations Available:

Basingstoke

Crawley
20 May 08
16 Apr 08
14 Aug 08
17 Nov 08

Suitable For:

This course is designed to equip participants with a greater understanding of the importance and impact of effective communication - verbally, vocally and visually. Participants will become aware of their own communication style and how it affects their interaction with others.

This course will enable participants to recognise behaviours and improve upon their fundamental communication skills to achieve greater success in the workplace.

Related courses in our range include:

Improving your Written Communication
Delegation and Motivation at Work
Presentation Skills
Managing and Facilitating Meetings
Assertiveness, Developing Personal Effectiveness
BuildingPositive Relationships

Benefits of Attending:

By the end of the training course delegates will be able to:

Identify their own communication style and that of others
Recognise their own behaviours and how to improve upon them
Communicate more effectively using visual, vocal and verbal messages
Use key communication skills to enhance their success as a communicator

Course Outline

The communication cycle·

Breaking down the communication process into six stages·
Practising the process·
Identifying barriers to effective communication·
Finding ways to overcome the barriers

Methods of communication·

Identifying when and how to use the various methods for maximum effectiveness

Visual, Vocal and Verbal communication·

Identifying how we communicate·
Recognising the importance and impact of non verbal communication·
Using visual and vocal elements to enhance communication

Key communication skills·

Recognising poor listening habits ·
Using effective listening techniques to improve communication·
Practising The Funnel questioning technique to gain accurate and useful information

Feedback·

Exploring the different methods for giving feedback·
Tips for giving constructive feedback using the BOOST model·
How to elicit and receive feedback

Group communication·

Using the theory of Meredith Belbin to identify Team Roles
Recognising the different types of meetings, their purpose and how to prepare
Managing their own contribution and effectiveness in meetings