Building Positive Relationships, Thales Training Consultancy

BUILDING POSITIVE RELATIONSHIPS

Duration:

2 days

Price:

£720.00

Locations Available:

Basingstoke
12-13 Aug 08

Crawley
19-20 Jun 08
09-10 Oct 08

Suitable For:

This course is designed for managers or professional staff who need to build positive relationships with others.

Through personal insight and self-assessment, participants will practise the necessary skills and techniques to ensure successful outcomes can be achieved within the workplace.

Related courses in our range include:

Assertiveness for Influencing and Managing Conflict
Negotiation Skills
Key Account Management
Management Skills for Project Managers

Benefits of Attending:

By the end of the course delegates will be able to:

Analyse the effects of their behaviour when dealing with others
To respond to situations more assertively
Communicate effectively by developing skills, knowledge and attitude to achieve success
Work towards win / win outcomes
Use techniques to deal with difficult situations

Course Outline

The importance of building positive relationships·

Defining what we mean by ‘building positive relationships’·
Understanding the skills and behaviour needed

The importance of behaviour in building positive relationships·

Examining the power of behaviour in relationships·
The impact of body language·
Recognising behaviour that helps and hinders relationships

Developing an assertive approach to achieve successful communication outcomes·

Defining assertive behaviour·
Recognising assertive, passive and aggressive behaviour·
Understanding the attitudes behind the behaviour (Life Positions)·
Behaviour for achieving win/win outcomes

Understanding typical behaviour patterns and how to manage the differences·

Transactional Analysis - Ego States·
Self analysis questionnaire·
Classic profiles, their characteristics, strengths and weaknesses

Recognition and Feedback·

The importance of recognition in building relationships·
How to give feedback·
How openness and self-awareness can help us to improve relationships·
Johari Window

Formulating individual action plans to deal with current business situations