Assertiveness for Influencing & Managing Conflict, Thales Training Consultancy

ASSERTIVENESS FOR INFLUENCING & MANAGING CONFLICT

Duration:

2 Days

Price:

£720.00

Locations Available:

Basingstoke
04-05 Jun 08
08-09 Oct 08

Crawley
03-04 Apr 08
04-05 Aug 08
11-12 Dec 08

Suitable For:

This course is designed for current or potential managers/supervisors/team leaders who would benefit from further developing assertiveness skills to raise their influential profile and bring about results in a smooth and professional manner.

Objectives:

By the end of the course participants will be able to:

Define the behavioural styles and their impact on working relationships.
Assert their rights in a reasonable and responsible manner.
Identify behaviours that can help or hinder interactions with others.
Give professional feedback to help retain positive relationships and bring about action.
Identify their own style and be able to utilise new techniques to enhance their influencing skills
Apply different techniques for managing conflict positively and dealing with aggression.

Course Outline:

Review of the 3 Behavioural Styles (Assertive, Passive, Aggressive)

Identifying behavioural styles
How does the behaviour of others make us feel?
What do we gain by increasing our assertiveness skills?
The benefits of an assertive manager to his/her colleagues and organisation

Critical Interpersonal Skills for the Professional Manager

How the importance of listening cannot be overrated
Communication styles and the relationships with colleagues, customers and staff
Behaviours that are helpful to effective non-verbal communication

Choosing the Right Approach for Influencing Others

Consultation, Inspiration and Persuasion
Selecting the right approach for the right situation: WIN/WIN
Influencing in groups - how to put your point across and gain support

Pre-empting and Handling Conflict

Addressing common challenges: discipline issues and delegation
Techniques for handling aggression and conflict
How to give and receive feedback
Gaining agreement on future actions

Handling the Change

How people deal with change
Managing the situation

Action Planning

Taking the feedback from the training and assessing how our behaviour could be adjusted accordingly