Assertiveness - Developing Personal Effectiveness, Thales Training Consultancy

ASSERTIVENESS - DEVELOPING PERSONAL EFFECTIVENESS

Duration:

1 day

Price:

£395.00

Locations Available:

Basingstoke
19 Jun 08
09 Sep 08

Crawley
13 May 08
24 Jul 08
29 Oct 08
01 Dec 08

Suitable For:

This confidence-building course is aimed at those who would like to improve their personal effectiveness through communication and who have had little or no previous training in assertiveness.

People often fail in their interactions with others by being either too submissive or aggressive. Assertiveness increases the chance of success in any human transaction and as such will benefit anyone who needs to communicate in the work place.

Objectives:

By the end of the course delegates will be able to:

Recognise and define assertiveness and its benefits
Explain the differences between aggressive, non-assertive and assertive behaviour
Have an awareness of why we behave the way we do and when that behaviour is counter productive know what to do about it
Be aware of the impact of non-verbal communication in projecting a positive image
Use a variety of different language techniques to put their message across in the ‘right’ way
Develop personal action plans to build on their current approach

Course Outline:

Identifying And Recognising Our Own And Others Behaviour Style

Recognising behaviour through the key elements:
- Body language
- Words
- Tone of voice

Defining Assertiveness And Its Benefits

Clearly defining assertiveness & its characteristics
Identifying the pros and cons of the different behaviour styles
Understanding the difference between aggression & assertion

Changing The Way We Think

Having an awareness of why we behave the way we do
Appreciating how we tend to gear our behaviour towards our feelings as opposed to the outcome we want
Appreciating how hard it is to break our existing behaviour patterns and why that is
Changing the way we think through the rights we give ourselves

Changing The Way We Behave

Enhancing assertion through our non-verbal communication
Using techniques to get our message across assertively

Practical Sessions

Opportunities to turn theory into action

Completion of a personal strategy to help individuals take the necessary steps to implement and cement the learning