Course content

Each Module of the course begins with a short formal input on the analytical processes; these are then followed by practical sessions on the most useful creative approaches for each of the analytical areas.

Following the creative sessions, participants work in teams on a variety of case studies based around a fictitious Hotel chain, the MaxExcell Group. These exercises help reinforce the analytical and creative skills previously covered.

Finally, the participants then have the opportunity to use these skills on their own work issues either individually or in teams.

By the end of the course, participants will not only have a clear understanding of the analytical and creative approaches, but will have also made significant inroads into their own individual or team issues.

Introduction to Analytical Processes & Tools· 

• Situational review techniques and processes· 
• Decision Making process and toolkit· 
• Problem solving Toolkit· 
• Plan Management process

Introduction to a range of creative tools and processes· 

• Brainshowering to generate ideas and options· 
• Situation Mapping to “map” out situations · 
• Mind Mapping and Spidergrams to highlight potential options· 
• Random Stimulation· 
• Reversal technique to generate ideas· 
• Questioning and listening skills for problem solving· 
• Herringbones, used to structure thought· 
• Attribute listing, a way to generate ideas where all else fails