Is this course right for me?

Our Art of Influence and Conflict Management programme is intended to be an exciting and highly interactive course. Day 1 focuses on established theory, as well as introducing new techniques. Day 2 focuses on putting those theories and techniques into practice by using a team of actors (that you get to direct!) on a variety of approaches with colleagues, suppliers and customers, followed by affirming individual practice.|You participate in a safe, informal and relaxed environment where, on day 2, you can instantly see the results of your actions.

Training course objectives:

• Identify your current style and how to build a more proactive and strategic approach
• Be able to utilise new techniques to enhance your influencing skills
• Use listening and questioning skills to identify others’ motivational drivers
• Apply different techniques for pre-empting conflict
• Build confidence in dealing with other people and cultures positively
• Leave with an action plan to implement on return to work

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