Skip to Content

Bookings and Enquiries: 0800 077 36 46

The Art of Influence & Conflict Management Course

The Art of Influence & Conflict Management Course

2 Days Crawley £850.00+VAT
Available Date(s):

Is this course right for me?

Our Art of Influence and Conflict Management programme is intended to be an exciting and highly interactive course. Day 1 focuses on established theory, as well as introducing new techniques. Day 2 focuses on putting those theories and techniques into practice by using a team of actors (that you get to direct!) on a variety of approaches with colleagues, suppliers and customers, followed by affirming individual practice.|You participate in a safe, informal and relaxed environment where, on day 2, you can instantly see the results of your actions.

Training course objectives:

  • Identify your current style and how to build a more proactive and strategic approach
  • Be able to utilise new techniques to enhance your influencing skills
  • Use listening and questioning skills to identify others’ motivational drivers
  • Apply different techniques for pre-empting conflict
  • Build confidence in dealing with other people and cultures positively
  • Leave with an action plan to implement on return to work

Related Training Courses in Our Range

Establishing your existing level of influence

  • Identifying what you already have at your fingertips

Approaches for influencing others

  • Choice of methods
  • Strategically selecting the right blend of techniques
  • The importance of attitude

Key skills for influencing

  • Listening to gain real understanding
  • Questioning for clarity
  • Know yourself and build rapport
  • Building relationships, trust and credibility

Influencing in groups

  • Techniques for influencing at meetings
  • How to gain support
  • Networking

Handling conflict

  • Identifying reasons for resistance
  • Judging the right approach
  • Techniques for giving bad news and handling conflict

Being more resourceful when dealing with issues

  • Identifying a range of options to deal with the situation
  • Understanding tricks played by your aggressor
  • Dealing with your own emotions

Action planning

  • Identifying individual action plans following actor performance and personal role play

Call our expert Learning and Development team today on
0800 077 36 46 for more details about the training options available to
you or to book your course.