Assertiveness – Influencing & Managing Conflict
Is this course right for me?
Our Assertiveness for Influencing and Managing Conflict course aims to build the confidence of the individual in dealing with a spectrum of challenging work situations, such as meetings, delegation and discipline. Assertive behaviour will be defined, developed and practised to demonstrate how to remain in control whilst portraying a professional image.
This course is designed for current or potential managers/supervisors/team leaders who would benefit from further developing assertiveness skills to raise their influential profile and bring about results in a smooth and professional manner.
Training course objectives:
- Define the behavioural styles and their impact on working relationships
- Assert their rights in a reasonable and responsible manner
- Identify behaviours that can help or hinder interactions with others
- Give professional feedback to help retain positive relationships and bring about action
- Identify their own style and be able to utilise new techniques to enhance their influencing skills
- Apply different techniques for managing conflict positively and dealing with aggression
Related Training Courses in Our Range
Review of the 3 behavioural styles (assertive, passive, aggressive)
- Impact of an assertive manager on his/her colleagues and organisation
- Critical Interpersonal Skills for the Professional Manager
- Communication styles and the relationships with colleagues, customers and staff
- Behaviours that are helpful to effective non-verbal communication
- Addressing common challenges: discipline issues and delegation
- How to give and receive feedback
Choosing the right approach for influencing others
- Consultation
- Inspiration
- Persuasion
- Raising your power of influence 1:1 and in groups
- Gaining buy-in
Pre-empting and managing conflict
- Discovering your natural conflict coping style through the renowned Thomas-Kilman questionnaire (results remain confidential to the delegate)
- Choosing the right approach at the right time
- Meeting for positive solution centred results and ensuring lessons are analysed and implemented
Action planning
- Completing an action plan that relates to the individual in the workplace to encourage personal growth and possible change
