Unit 2 – Solving Problems and Making Decisions Course

Is it right for me?

Participants who are working towards the ILM Award in First Line Management.

What will I get out of it?

By the end of the unit participants will be able to:

• Describe a problem, its nature scope and impact
• Gather and interpret information to identify possible solutions to a problem
• Briefly summarise the options, providing facts and evidence, not just opinion
• Use at least one simple decision making technique to evaluate options and arrive at the best solution
• Plan the implementation and communication of the decision
• Discuss which monitoring and review techniques could be used to evaluate outcomes

ILM Level 3 Award
ILM Level 3 Award in First Line Management plus optional 1:1 coaching.
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What does it cover?

Creative thinking techniques

• Brainstorming
• Reversal technique
• Mind mapping
• Fishbone/Ishikawa diagrams

Analytical tools

• Situation review
• SWOT analysis
• Using the tools

Gathering and analysing data

• The difference between data and information
• Calculating and using simple averages and basic summary techniques
• Preparing and using grouped data and tables
• Interpreting charts and diagrams

Decision making tools

• Simple decision making techniques
• Setting decision statements
• Setting decision criteria
• Evaluating options
• Communicating decisions

Problem solving

• Questioning skills
• Defining the problem
• A six step process for problem solving
• Presenting your case effectively
• Monitoring and reviewing outcomes

Action planning

• Completing a personal action plan to implement what you have learned
• Unit assessment briefing
• Tutorial time