The Art of Influence & Conflict Management Course

Is The Art of Influence & Conflict Management training course right for me?

This highly experiential, 2-day The Art of Influence & Conflict Management training course is designed for managers or project managers with over 2 years experience and some previous management training. These managers will be leading a department or project team and will be managing 1st line managers/supervisors.

The Art of Influence & Conflict Management training course is intended to be an exciting and highly interactive training course. Day 1 focuses on established theory as well as introducing new techniques; day 2 focuses on putting those theories and techniques into practice by using a team of actors (that you get to direct!) on a variety of approaches with colleagues, suppliers and customers followed by affirming individual practice.

You participate in a safe, informal and relaxed environment where on day 2, you can instantly see the results of your actions. It's fast, fun and extremely effective - even for the shy amongst you!

What will I get out of The Art of Influence & Conflict Management training course?

By the end of the The Art of Influence & Conflict Management training course participants will be able to:

• Identify their current style and how to build a more proactive and strategic approach
• Be able to utilise new techniques to enhance their influencing skills
• Use listening and questioning skills to identify others motivational drivers
• Apply different techniques for pre-empting conflict
• Build confidence in dealing with other people and cultures positively
• Leave with an action plan to implement on return to work

Related courses in our range

• Emotional Intelligence

What does The Art of Influence & Conflict Management training course cover?

Establishing your existing level of influence

• Identifying what you already have at your fingertips

Approaches for influencing others

• Choice of methods
• Strategically selecting the right blend of techniques
• The importance of attitude

Key skills for influencing

• Listening to gain real understanding
• Questioning for clarity
• Know yourself and build rapport
• Building relationships, trust and credibility

Influencing in groups

• Techniques for influencing at meetings
• How to gain support
• Networking

Handling conflict

• Identifying reasons for resistance
• Judging the right approach
• Techniques for giving bad news and handling conflict

Being more resourceful when dealing with issues

• Identifying a range of options to deal with the situation
• Understanding tricks played by your aggressor
• Dealing with your own emotions

Action planning

• Identifying individual action plans following actor performance and personal role play

The Art of Influence & Conflict Management training course is for you if:

• You have more than two years managment experience
• You welcome feedback on your style and approach
• You enjoy new or different ways of doing things