Negotiation Skills Training Course

is Negotiation Skills Training Course right for me?

This Negotiation Skills training course is designed for managers or professional staff who are required to negotiate and influence others to achieve results in the workplace.

It looks at how to deal with every stage of a negotiation from preparation to closing. Individuals get the opportunity to learn and practice the negotiation skills needed to create win-win outcomes.

Delegates will enter into a number of different negotiations, each more challenging than the previous until finally tackling a complex business simulation.

Each person will be given the opportunity to act as buyer and seller and feedback is given throughout the event.

What will I get out of Negotiation Skills training course?

By the end of the Negotiation Skills training course you will be able to:

• Prepare effectively for all types of negotiation
• Set negotiation objectives and identify what can be traded
• Improve assertiveness and influencing skills
• Use appropriate strategies and tactics to achieve the best results
• Manage difficult customers and difficult situations

Related training courses in our range

• Essential Networking Skills
• Leading with Influence
• Assertiveness - Influencing and Managing Conflict
• Managing Meetings with Impact

What does Negotiation Skills training course cover?

How to approach negotiations

• Identifying potential negotiations and preparing for potential outcomes
• Knowing why negotiations fail and why others succeed
• Aiming for results which develop the business relationship
• Identifying different strategies and deciding which strategy to adopt
• Rights and responsibilities of negotiators

Setting negotiation objectives

• Clarifying essential, desirable and ideal objectives
• Assessing the most favoured, realistic target and walk away positions

The negotiation process

• The importance of preparation
• Put yourself in their shoes!
• Creating an opening proposal
• Making credible proposals and counter proposals

Bargaining/trading -– gaining movement

• Knowing your parameters -– what can be traded?
• Ensuring you get something in return and don’t give things away
• Determining the value of trades for both parties
• Choosing a strategy and tactics and spotting the other party’'s strategy and tactics
• Contingency planning

Building rapport -– the communication process

• Asking the right questions and active listening
• Seek first to understand, and then be understood!
• The power of non-verbal communication
• Dealing with difficult customers and difficult situations
• Being assertive, demanding your rights and ensuring you meet your responsibilities

Closing techniques

• Trial and actual closing techniques
• Summarising and documenting the agreement
• Follow up and implementation of the deal

Action planning