NEW! Managing with Confidence Training Course

Is Managing with Confidence Training Course right for me?

This Managing with Confidence training course is designed for new managers who are looking to boost their confidence in managing their team and difficult situations. This confidence training course will help you to be more assertive in your communication, allowing you to manage performance more effectively.

What will I get out of Managing with Confidence training course?

By the end of the Managing with Confidence training course you will be able to:

• List the key skills needed to manage with confidence
• Explain how to use assertive behaviour when communicating
• Deliver difficult messages confidently
• Deal effectively with challenging behaviour and performance
• Be proactive in your approach

Related training courses in our range

• Managing Change
• Delegation and Motivation at Work
• Assertiveness - Influencing and Handling Conflict

What does Managing with Confidence training course cover?

Identify key skills required for managing with confidence

• Assertiveness
• Communication
• Dealing with Challenging Staff
• Delivering Difficult Messages

Assertiveness and communication

• Understand the differences between the different behaviour types
• How the behaviours impact on our relationships with others
• How we can communicate assertively

Delivering difficult messages

• What constitutes a difficult message
• Top tips for delivering the message
• Practical application

Dealing with challenging staff

• Theories and models for recognising why people are challenging (performance and behaviour)
• Frameworks for effective discussions with challenging individuals