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Email Essentials Course
Is it right for me?
Email essentials is only available as an in house course for a maximum 6 people. Please contact Sarah Harvey on 0800 028 3045 if you would like to book this course
This workshop is designed for all those who would benefit from developing their email correspondence skills.
The programme aims to build the confidence of the individual in structuring and composing accurate, brief and clear emails. This one-day programme addresses the skills, knowledge and attitude required to deliver professional customer email correspondence.
What will I get out of it?
By the end of the course delegates will be able to:
- Plan and craft clear, concise, accurate and effective emails
- Avoid the most common errors in grammar and punctuation
- Use techniques to improve spelling
- Compose messages that demonstrate empathy and which mirror customer style
- Follow the conventions of electronic correspondence
What does it cover?
Communication
- The bigger picture and where emails fit in
- The elements of communication and their importance
Planning and creating effective emails
- The ABC of emails - Accuracy, Brevity and Clarity
- Planning content and structure
- Setting objectives for the response
- Planning techniques such as Mind Mapping
Wording
- Jargon and plain English guidelines
- Ensuring readability and rapport with the reader
- Assertive and positive wording
- Customer focused language
Correspondence structure
- Organising the material
- Structuring the content
- Subject headings which make an impact
Email etiquette
- Tips for effective emails which do not offend or annoy
The Impact of emails
- Active and passive language
Essential elements of good grammatical english
- Spelling, punctuation and grammar basics
- The most common mistakes
- Modern English usage and The Plain English Campaign
Practical exercises and proof reading
- Readability
- Reviewing accuracy of facts
- Proof reading
Recap and action planning
- Defining key actions for personal email writing effectiveness
NB Delegates are asked to bring with them examples of emails they have sent and/or examples of emails they respond to. These will be used for the practical session during the afternoon.
“My objective was to learn how to write more concise emails which the course covers well, the trainer was helpful and very encouraging. It was great to have the facilities to practise writing emails on PCs.”
Annette Payne, Handler Relations Manager, Jeppesen UK
Thales Training & Consultancy is a highly successful training services company based in Crawley. We help companies to develop advantage through learning and development. Highly trusted by leading enterprises, we deliver a full range of dedicated training solutions that enable organisations to achieve key business goals. The 4 core services we offer are Training Courses, Supply Management, Bespoke Services and Managed Services. Our successful partnerships with clients prove that the delivery and management of the right training and development can significantly enhance the pursuit of business excellence.
