Communicating for Success Course

Is it right for me?

This communication skills training course is designed to equip participants with a greater understanding of the importance and impact of effective communication - verbally, vocally and visually. Participants will become aware of their own communication style and how it affects their interaction with others.

This course will enable participants to recognise behaviours and improve upon their fundamental communication skills to achieve greater success in the workplace.

What will I get out of it?

By the end of the training course delegates will be able to:

• Identify their own communication style and that of others
• Recognise their own behaviours and how to improve upon them
• Communicate more effectively using visual, vocal and verbal messages
• Use key communication skills to enhance their success as a communicator

Related courses in our range

• Delegation and Motivation at Work
• Presentation Skills
• Managing Meetings with Impact
• Assertiveness - Developing Personal Effectiveness
• Building Positive Relationships

What does it cover?

The communication cycle

• Breaking down the communication process into six stages
• Practising the process
• Identifying barriers to effective communication
• Finding ways to overcome the barriers

Methods of communication

• Identifying when and how to use the various methods for maximum effectiveness

Visual, vocal and verbal communication

• Identifying how we communicate
• Recognising the importance and impact of non verbal communication
• Using visual and vocal elements to enhance communication

Key communication skills

• Recognising poor listening habits
• Using effective listening techniques to improve communication
• Practising The Funnel questioning technique to gain accurate and useful information

Feedback

• Exploring the different methods for giving feedback
• Tips for giving constructive feedback using the BOOST model
• How to elicit and receive feedback

Group communication

• Using the theory of Meredith Belbin to identify team roles
• Recognising the different types of meetings, their purpose and how to prepare
• Managing their own contribution and effectiveness in meetings