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Building Positive Relationships Course
Is it right for me?
This course is designed for managers or professional staff who need to build positive relationships with others.
Through personal insight and self-assessment, participants will practise the necessary skills and techniques to ensure successful outcomes can be achieved within the workplace.
What will I get out of it?
By the end of the course delegates will be able to:
- Analyse the effects of their behaviour when dealing with others
- To respond to situations more assertively
- Communicate effectively by developing skills, knowledge and attitude to achieve success
- Work towards win / win outcomes
- Use techniques to deal with difficult situations
Related courses in our range
What does it cover?
The importance of building positive relationships
- Defining what we mean by 'building positive relationships'
- Understanding the skills and behaviour needed
The importance of behaviour in building positive relationships
- Examining the power of behaviour in relationships
- The impact of body language
- Recognising behaviour that helps and hinders relationships
Developing an assertive approach to achieve successful communication outcomes
- Defining assertive behaviour
- Recognising assertive, passive and aggressive behaviour
- Understanding the attitudes behind the behaviour (Life Positions)
- Behaviour for achieving win/win outcomes
Understanding typical behaviour patterns and how to manage the differences
- Transactional Analysis - Ego States
- Self analysis questionnaire
- Classic profiles, their characteristics, strengths and weaknesses
Recognition and feedback
- The importance of recognition in building relationships
- How to give feedback
- How openness and self-awareness can help us to improve relationships
- Johari Window
Formulating individual action plans to deal with current business situations
“The course objectives were concise and met all of my personal needs. The trainer was great to watch and to communicate with, very informative and knew the subject very well.”
Hayley Dunster, Quote Writer, Fisher Clinical Services
Thales Training & Consultancy is a highly successful training services company based in Crawley. We help companies to develop advantage through learning and development. Highly trusted by leading enterprises, we deliver a full range of dedicated training solutions that enable organisations to achieve key business goals. The 4 core services we offer are Training Courses, Supply Management, Bespoke Services and Managed Services. Our successful partnerships with clients prove that the delivery and management of the right training and development can significantly enhance the pursuit of business excellence.
