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Assertiveness – Influencing & Managing Conflict
Is it right for me?
This course is designed for current or potential managers/supervisors/team leaders who would benefit from further developing assertiveness skills to raise their influential profile and bring about results in a smooth and professional manner. The course aims to build the confidence of the individual in dealing with a spectrum of challenging work situations such as meetings, delegation and discipline. Assertive behaviour will be defined, developed and practised to demonstrate how to remain in control whilst portraying a professional image.
What will I get out of it?
By the end of the course you will be able to:
- Define the behavioural styles and their impact on working relationships
- Assert their rights in a reasonable and responsible manner
- Identify behaviours that can help or hinder interactions with others
- Give professional feedback to help retain positive relationships and bring about action
- Identify their own style and be able to utilise new techniques to enhance their influencing skills
- Apply different techniques for managing conflict positively and dealing with aggression
Related courses in our range
What does it cover?
Review of the 3 behavioural styles (Assertive, Passive, Aggressive)
- Impact of an assertive manager on his/her colleagues and organisation
- Critical Interpersonal Skills for the Professional Manager
- Communication styles and the relationships with colleagues, customers and staff
- Behaviours that are helpful to effective non-verbal communication
- Addressing common challenges: discipline issues and delegation
- How to give and receive feedback
Choosing the right approach for influencing others
- Consultation
- Inspiration
- Persuasion
- Raising your power of influence 1:1 and in groups
- Gaining buy-in
Groups
- Gaining buy-in
Pre-empting and managing conflict
- Discovering your natural conflict coping style through the renowned Thomas-Kilman questionnaire (results remain confidential to the delegate)
- Choosing the right approach at the right time
- Meeting for positive solution centred results and ensuring lessons are analysed and implemented
Action planning
- Completing an action plan that relates to the individual in the workplace to encourage personal growth and possible change.
“Brilliant course which completely met all of my objectives, the trainer was very supportive and knowledgeable.”
Renee Orban, Johnsons Controls Ltd
Thales Training & Consultancy is a highly successful training services company based in Crawley. We help companies to develop advantage through learning and development. Highly trusted by leading enterprises, we deliver a full range of dedicated training solutions that enable organisations to achieve key business goals. The 4 core services we offer are Training Courses, Supply Management, Bespoke Services and Managed Services. Our successful partnerships with clients prove that the delivery and management of the right training and development can significantly enhance the pursuit of business excellence.
