Assertiveness Course – Developing Personal Effectiveness

Did you know, if you also book the online course “Saying No” too. You will get that online course at half price!

Is it right for me?

This confidence-building assertiveness training course is aimed at those who would like to improve their personal effectiveness through communication and who have had little or no previous training in assertiveness.

People often fail in their interactions with others by being either too submissive or aggressive. Assertiveness increases the chance of success in any human transaction and as such will benefit anyone who needs to communicate in the work place.

What will I get out of it?

By the end of this assertiveness skills course delegates will be able to:

• Recognise and define assertiveness and its benefits
• Explain the differences between aggressive, non-assertive and assertive behaviour
• Have an awareness of why we behave the way we do and when that behaviour is counter productive know what to do about it
• Be aware of the impact of non-verbal communication in projecting a positive image
• Use a variety of different language techniques to put their message across in the 'right' way
• Develop personal action plans to build on their current approach

Related courses in our range

• Assertiveness for Influencing & Managing Conflict
• Building Positive Relationships
• Communicating for Success

What does it cover?

Identifying and recognising our own and others behaviour style

• Recognising behaviour through the key elements:
• Body language
• Words
• Tone of voice

Defining assertiveness and its benefits

• Clearly defining assertiveness and its characteristics
• Identifying the pros and cons of the different behaviour styles
• Understanding the difference between aggression and assertion

Changing the way we think

• Having an awareness of why we behave the way we do
• Appreciating how we tend to gear our behaviour towards our feelings as opposed to the outcome we want
• Appreciating how hard it is to break our existing behaviour patterns and why that is
• Changing the way we think through the rights we give ourselves

Changing the way we behave

• Enhancing assertion through our non-verbal communication
• Using techniques to get our message across assertively

Practical sessions

• Opportunities to turn theory into action

Completion of a personal strategy to help individuals take the necessary steps to implement and cement the learning.