Why
choose Thales Training & Consultancy?
Bespoke learning & development capabilities
As well as offering its comprehensive open programme, Thales Training & Consultancy works closely with organisations to develop specific bespoke training and development solutions which fit the exact needs of their business environments. Whether it is a one-off training programme, management or IT coaching, or a long-term development programme, Thales spends time researching the business culture and the key issues the training should address. Our service extends to conducting interviews to establish training needs with the targeted audience and conducting evaluation exercises post-training to establish if the learning objectives have been achieved. Our account management process offers support to the organisation throughout the training and development activity.
Key account management
Finding a supplier that you can work with, trust, and who demonstrates an understanding of your business culture is a challenge for most organisations. Sourcing “quality” training providers time after time, for each event you may organise, is time consuming and costly. At Thales, we work in partnership with our customers to develop long-term relationships to gain “preferred supplier” status.
Our key account management service includes:
- Single account manager contact
- Proposal meetings to establish training needs
- Full written proposals as follow-up to meetings
- Post-training activity follow-up with key contact
- Regular review meetings to discuss training/development issues
- Quarterly course schedule update
Practical,
Interactive and Fun Training Sessions
All of our courses include
a very high percentage of delegate interaction.
This can vary from discussion and role play through
to hands-on design & build tasks. For IT courses,
each delegate works through a number of practical
activities, learning through trainer demonstration
and replicating the skills & understanding
for each section in a similar exercise on their
own PC.
(Delegates are not pressurised
to become involved with role plays or physical
exercises if they do not wish to.)
Expert Learning & Development Consultants
Our courses are all run by
business-experienced trainers, with specific knowledge
of the subjects they are training on. This not
only enables delegates to gain new skills and
understanding but also allows the trainer to introduce
real life examples and scenarios.
The standard of our courses
and trainers is evaluated continuously, both internally
and externally. We also consider carefully the
development of our trainers into new fields to
complement the fast changing business world.
With over 25 permanent training
staff, we have a wide and varied range of skills
to choose from when selecting consultants and
trainers for projects and long term training contracts.
This is also augmented by a team of associate
trainers who provide training on a range of specialist
topics at all levels from junior to senior management.
Further details of our learning & development consultants can be found in the Training Team Profiles page.
Delegate
Focused Learning
The content for our courses
is always based on customer requirements and the
continual feedback from delegates on what they
would like to achieve from the training.
Pre-course questionnaires
are sent with all joining instructions to delegates
attending Information Technology courses, asking
delegates to identify what they would specifically
like to gain from the course and also their current
skill level.
Post-course evaluations allow
delegates to specify whether or not their objectives
and requirements were met and to provide feedback
on their ‘learning experience’ with
Thales Training & Consultancy.
Excellent
Customer Service
Our customer service team
is very knowledgeable on all the courses that
we offer. Booking is very quick and simple by
telephone, email or the web, with additional advice
available if you are unsure about which course
to select.
We provide full joining instructions to delegates approximately three weeks before any course, including details of the free pick-up service we provide from Three Bridges station (for our Crawley training centre).
Telephone:
0800 163 469
Email: training.services@thales-ttc.com
Training
Throughout the UK and Abroad
Our training centres in the
UK are all within 10 minutes of a major motorway
exit and close to railway stations.
We also provide training
at customer premises throughout the UK and abroad,
as far a field as Sydney, Australia.
Post
Course Support Available to all IT Delegates
All delegates who attend
an IT course automatically receive three months
free post-course support.
Our team of IT professionals
can be contacted by delegates with queries from
the course they have attended or with questions
on the same software application. They will aim
to suggest possible solutions within 24 hours.
Comprehensive
Training Materials
All delegates are provided
with comprehensive course materials. IT delegates
can also take any course files that they work
on during the day away on disk.
The course materials include
thorough explanations and examples of topics covered
throughout the course, in addition to many of
the items covered as part of the discussions and
role plays.
For IT courses, our
manuals provide step-by-step guides to all functionality
and sections of the course. They also contain
information on the different versions of the software
so that if your company upgrades its applications,
delegates can quickly identify any changes and
continue to work effectively.
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