Thales Telecomms had an outstanding training need to train their Retail Technicians in PC Troubleshooting Techniques.  The Technicians needed to be able to identify and repair/replace on site, by doing this they could save money on third party costs with simple repairs.

Our trainer spoke in detail to the manager whose people required the training to get a first hand account of what the training needed to cover.  We then designed a course to fit their exact needs.

The course was delivered over two days and majored on Troubleshooting Techniques for Hardware and Software including: The PC Components; Working with the BIOS; Operating Systems; Networks, Replacing Faulty Parts and General Hardware Maintenance.

As the Technicians could encounter a variety of different PCs and operating systems on site, we used a range of equipment for the training course including one of their specialist “shoe box PCs” that were being used more and more.

The delegates got first hand exposure to the kind of problems they could encounter in their daily work and got a chance to cover some of the problems that they had come across already.

The course received excellent feedback from all delegates concerned and has now given them the skills to Troubleshoot on site so saving the company time and money by not having to send the kit away for inspection and repair.

What the delegates said about the course:

“I have gained a lot from this course.  The course content was well presented by someone obviously well versed and experienced in the subject.”

“The course was beneficial and objectives were met.  I thought the trainer was very good, the learning was fun and enjoyable.  Very good, one of the best courses I have been on.”

“Objectives were met as now I have a far greater understanding of basic PC functions and system make up and had a chance to ask anything else I felt I needed to know.  Trainer obviously knowledgeable, very approachable and delivered course content in an energetic and interesting way, but still in a relaxed atmosphere.”

What the manager who initiated the training said about the course:

“Our service engineers now have a wider scope of knowledge relating to IT faults, the engineers found it a very positive and proactive approach to trouble shooting PC’s.  The course has given our staff a better understanding and a higher skill base enabling them to adapt the training into everyday situations, improving our customer service.”

Martin Wiltshire - Contract Team Leader Retail Midlands