Servisair/Globeground were in the middle of an IT upgrade to improve and modernise some of their systems.  The new system was due to go live in eight weeks time and Servisair/Globeground urgently needed to get approximately 50 - 60 people trained.

The training was required for three distinct groups of people -  Baggage Handling, Ramp and Passenger Handling.  Although each used a similar system the training needed to be tailored to each group’s individual needs.

We started the programme by allocating one of our trainers to work with Servisair. They went in to see the system in the working environment and get a clear idea of the roles each person had and how they would need to use the system.  The trainer then spent time learning each system and writing comprehensive course materials for each programme. 

We were very careful with this to map the training to real life scenarios so that the exercises were realistic to what delegates would face back in the workplace. 

We also tried to replicate as closely as possible the Servisair/Globeground file locations on our network so that people were saving to the same location they would be back at work.

Once this was underway we looked at scheduling in dates. To ensure we could capture everybody who needed the training we tried to spread the courses to help with shift workers and set up the training for when they were on a day shift.

Nearly 55 people were trained to meet the new system go live deadline and are now successfully using the systems back in the workplace.

This is what some of the delegates had to say about the training:

“The course objectives were clearly explained and my personal objectives were met.  The trainer was very friendly and patient and also explained each section very thoroughly.  Very good facilities and relaxing atmosphere”

 “Yes my objectives were met, I will feel better working the new system.  I thought the course was very good.  I feel I have learned what I needed to know for my job.  The facility was great and the materials were more than adequate”

“The trainer was nothing less than excellent”

Once the user training was completed, Servisair asked us to carry out Expert training for four junior managers from Baggage Handling who would be maintaining the system and helping others with problems.  For this we ran two courses covering different subjects to get everyone to the same level. 

The feedback from these included:

“Trainer was easy to understand and nothing was too much trouble (very good!)”

“Trainer was very good! – methodical, well depicted and explained”

The Operations Manager of the Baggage Handling Unit (BHU) who on behalf of Servisair/Globeground discussed and agreed the concept and objectives of the course and liaised with tutorial staff at Thales, commented that . . .

“I feel confident that the enthusiasm of the delegates allied with the professionalism of the tutorial staff has given my team the necessary skills to manage the AirportOne planning tool effectively so that it has the maximum impact on our operation as well as enhancing the skills of each individual.”