Oracle Training – Customer Services

Customer Services

Suitable for 1st Line Support and Repair Planners, who will be processing Service Requests, Repair Orders and Discreet Jobs. The course covers:

• Entering a Service Request
• Receiving the faulty/damaged product
• Performing an inspection
• Creating a Sales Order / Purchase Requisition
• Repairing the faulty/damaged product
• Updating notes
• Closing the Service Request
• Locating a Service Request

Customer Services – Engineers

Suitable for Engineers who will be adding Notes to Repair Orders, and booking time against a Job Name and engineers who also need to move the repair job to the next step in the process. The course covers:

• Finding a Repair Order
• Updating Repair Order notes
• Booking time against a job name
• Moving a repair job name

Customer Service Requests

Suitable for Project Managers, Control Account Managers, Task Managers and PCO Commodity and Availability Managers who will be initiating Service Requests. The course covers:

• Navigating around Oracle
• Creating Service Requests
• Finding Service Requests
• Creating Tasks against Service Requests
• Creating Repair Orders from a Service Request
• Using the Universal Work Queue
• Updating Service Requests
• Copying a Service Request
• Closing a Service Request

Customer Service Spares

Suitable for anyone who will be initiating, quoting, performing or supplying Tasks or Spares, e.g. Project Managers, Control Account Managers, Task Managers, PCO Commodity & Availability Managers. The course covers:

• Picking up Service Requests and Tasks
• Creating a Customer Quote
• Converting Quotes to Sales Order
• Raising Internal and Purchase Requisitions
• Releasing Sales Orders
• Preparing an item for Shipping

Customer Service Repairs

Suitable for Repair Controllers, Repair Planners or other Project Management staff who will be processing Service Requests, Repair Orders and Discreet Jobs. The course covers:

• Picking up a Service Request and Task
• Raising Internal and Purchase Requisitions
• Creating a Quote
• Receiving The Faulty/Damaged Product
• Performing An Inspection
• Creating A Sales Order
• Repairing The Faulty/Damaged Product
• Updating Notes
• Preparing an item for Shipping