Key Account Management

This course has been prepared for experienced sales professionals who are progressing to large accounts, longer sales cycles and the management of large client accounts. It is presented in an interesting, lively and interactive way.

Making the Difference... at Reception

This course focuses on the key skills required to present an organised, confident and professional approach to visitors and telephone callers, examining the role from a customer service perspective.

Making the Difference... on the Telephone

This course is designed to focus participants in the art of providing a professional and friendly service when using the telephone. Aimed at people who have not been working with telephones for some time or as a refresher for the more experienced.

Making the Difference... with Customers

This course is designed for staff who deal with customers in a "front line" capacity. It provides participants with increased confidence when dealing with customers face to face.

Managing a Customer Service Environment

This course incorporates managing team performance, managing customer expectations and creating a customer-focused culture. Throughout the course participants are encouraged to apply the models, tools and techniques to their own workplace.

Principles of Marketing

This course is aimed at anyone wishing to learn the basic principles of Marketing. Attendees will benefit most if they have a product or service to market so they can consider them in relation to the models and techniques discussed.

Unleashing Peak Performance

This course looks beyond the surface and examines the attitudes and beliefs we hold that help and hinder our bility to deliver the standards our customers expect.