Making the Difference... on the Helpdesk

This course develops frontline customer contact skills to achieve satisfied customers, particularly when the help desk professional is often relying on a third party to deliver the ultimate service to either internal or external customers.

Making the Difference... on the Telephone

This course is designed to focus participants in the art of providing a professional and friendly service when using the telephone. Aimed at people who have not been working with telephones for some time or as a refresher for the more experienced.

Making the Difference... with Customers

This course is designed for staff who deal with customers in a "front line" capacity. It provides participants with increased confidence when dealing with customers face to face.

Management Skills for Project Managers

This course is designed for Programme Managers and Project Managers at all levels. It is not a programme/project process course - it is designed to refresh the essential management skills required for programme delivery.

Managing A Changing Environment

This practical course is designed for managers who need to lead & bring about change. It will enable you to feel confident about working in an ever-changing environment & facilitate change for the benefit of the organisation.

Managing a Customer Service Environment

This course incorporates managing team performance, managing customer expectations and creating a customer-focused culture. Throughout the course participants are encouraged to apply the models, tools and techniques to their own workplace.

Managing And Facilitating Meetings

Another Meeting…? This course is designed for managers who are required to lead, participate or facilitate at meetings. It focuses on the practical organisation and the orchestration of a meeting and the importance of interpersonal skills.