| Doing Business With The French |
| This course is designed for people who work across geographical frontiers on international projects or who work for companies with international locations or customers. |
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| Effective Minute Taking |
| If you need the confidence and skills to produce accurate, clear & professional minutes, this course is ideal for you. It is highly practical with exercises, discussions as well as useful tips and advice. (Shorthand skills are not required.) |
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| Email Writing Skills |
| This programme aims to build the confidence of the individual in structuring and composing accurate, brief and clear emails. |
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| Equal Opportunities - Mutual Respect For Others At Work |
| This interesting workshop has been designed to raise awareness of individuals within organisations regarding Equal Opportunities. It focuses on day-to-day working interactions with others and within the normal working environment. |
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| Excellence in Call Handling |
| This course is designed to help all telephone staff handle conflict over the telephone by examining what can go wrong and what can potentially transform a negative conversation into a positive result. |
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| Excellence in Management |
| This innovative and exciting programme is designed for managers who have experience and prior training in core management skills (for example, by attending our Principles of Management Course). |
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