Graduate Business ACES* Programme

This course has been designed for recent graduates who are new to the world of business and wish to undergo a foundation course in the essential skills required in all customer-focused businesses.

Making the Difference... on the Helpdesk

This course develops frontline customer contact skills to achieve satisfied customers, particularly when the help desk professional is often relying on a third party to deliver the ultimate service to either internal or external customers.

Practical Employment Law

Designed for owners of businesses or managers of organisations who have limited knowledge of employment law. The course will update you on your legal obligations in relation to employing staff.

Principles Of Project Risk Management

The course is likely to be of interest to project team members involved at all levels and functions within project activity. Also useful to those who may be carrying out some risk management functions and those who are new to the subject.

Process Improvement

This course is designed for all staff who are responsible for improving processes. The course will provide delegates with tools and techniques for identifying, measuring and improving the processes within any organisation.

Setting And Controlling Budgets

This course is designed for managers, supervisors or professional staff who are required to set, monitor or work within budgets, but who have not had any formal training yet. It will help you to understand and apply budgeting principles and concepts.

Team Member Skills (Making A Positive Impact)

This course benefits individuals who need to learn or to improve their teamworking skills or those who need support in building relationships within their team. It fits well into an Induction Programme or can be an excellent Team Building exercise.