Coaching Skills

Most people learn how to do their jobs - "on the job". Development of staff is now recognised as one of the key responsibilities of line managers, this course will equip managers with the skills for effective coaching.

Communicating for Success

This course is designed to equiip participants with a greater understanding of the importance and impact of effective communication - verbally, vocally and visually.

Dealing with Stress and Pressure at Work

This workshop has been designed for those interested in understanding the causes of stress in themselves and colleagues and learning more about how to deal with stressful situations.

Delegation and Motivation at Work

This course has been designed for managers who want to develop their delegation skills and to learn how to positively influence the motivation of others.

Developing New and Existing Business Over The Phone

This course builds confidence and skills for dealing with telephone sales calls in a positive and effective way. Designed for those who need to use the telephone as a direct or essential part of achieving profitable sales for their organisation.

Developing One To One Computer Coaching Skills

This course covers the basic principles of how people learn and develops the ability to transfer computer knowledge and skills to others. Designed for people who coach others on a 1:1 basis in using specific functions of computers to do their job.

Developing Sales Skills

This excellent course is designed for people who are new to the ‘selling profession’ and have had little or no formal training. Ideally participants will have a good understanding of the product or service they are selling.