This course is designed for managers or HR professionals who wish to reinforce their skills. It will provide them with the knowledge and skills to identify situations affecting the workplace and be able to deal with them professionally.

This course builds confidence and skills for dealing with telephone sales calls in a positive and effective way. Designed for those who need to use the telephone as a direct or essential part of achieving profitable sales for their organisation.

This course covers the basic principles of how people learn and develops the ability to transfer computer knowledge and skills to others. Designed for people who coach others on a 1:1 basis in using specific functions of computers to do their job.

This excellent course is designed for people who are new to the ‘selling profession’ and have had little or no formal training. Ideally participants will have a good understanding of the product or service they are selling.

This interesting workshop has been designed to raise awareness of individuals within organisations regarding Equal Opportunities. It focuses on day-to-day working interactions with others and within the normal working environment.

This course is designed to help all telephone staff handle conflict over the telephone by examining what can go wrong and what can potentially transform a negative conversation into a positive result.

This course is designed for managers or professional staff who are new to facilitation techniques or have had no formal training. Facilitation is recognised as an important skill for the continued success of business and improvement initiatives.